Sacramento concertgoers express 'utter disbelief' in Kanye West

Cincinnati resident Alicia Cintron, Sacramentan Laura Ting and Truckee resident Matt Rueling describe their disappointment the morning after Kanye West left fans high and dry at a pricey Golden 1 Center performance. West played three songs Saturda
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Cincinnati resident Alicia Cintron, Sacramentan Laura Ting and Truckee resident Matt Rueling describe their disappointment the morning after Kanye West left fans high and dry at a pricey Golden 1 Center performance. West played three songs Saturda
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Kanye West fans get refunds for concert cut short in Sacramento

By Chris Macias

cmacias@sacbee.com

November 20, 2016 11:44 AM

Tickets to Saturday night’s Kanye West concert in Sacramento are being refunded after the performer cut short his appearance.

The Golden 1 Center on Sunday afternoon issued the following statement: “Tickets to last night’s show are being refunded at the original point of purchase. All original online orders purchased through Ticketmaster.com or by phone are being refunded automatically in full, including fees – with the exception of any UPS delivery surcharges. Refunds will post to the original payment source within 5-7 days.”

The Golden 1 Center told ticket holders to contact the original point of purchase for more information.

Before the announcement that fans would get automatic refunds, Myla Watson, 38, called Ticketmaster, waited on hold for about 15 minutes and was granted a refund for the $209 she spent on two lower-level tickets.

The show at Golden 1 Center in Sacramento wasn't what most were expecting.

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“I feel better that I got a refund,” she said. “I understand that he needs to express himself in different ways. He needs a different outlet than a concert – a podcast or something.”

Bee reporter Alexei Koseff was told Sunday by a Ticketmaster agent that he could get a refund, but that he could also wait to see if West schedules a new show in Sacramento.

Ticketmaster’s fan support line is 800-653-8000, operating from 9 a.m. to 6 p.m. on Sunday.

Concert-goer Patrick Hernandez decided the show wasn’t over just because Kanye West said so. Hernandez, 27, of Sacramento raced out of Golden 1 Center to get a glimpse of West leaving the building after the hip-hop megastar walked out 30 minutes into his show. Here's what happened next.

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Warning: Video includes offensive language. During his Sacramento show at Golden 1 Center, Kanye West made a rambling speech before walking offstage.

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Chris Macias: 916-321-1253, @chris_macias